Our client, a Fortune 100 company spanning multiple industries, operates a Tableau environment with thousands of users. To ensure optimum performance and provide great user experience, the client needed to gain a deep understanding of how their Tableau Server resources were being utilized.
While the built-in capabilities of Tableau gave them a general understanding, the platform owners wanted to ensure the solution was provisioned correctly and was applied as the company’s global analytics platform.
They also wanted insights as to why certain dashboards were loading more slowly, decreasing user experience and adoption of Tableau Server. To measure performance, the client wanted to see dashboard level CPU usage. They also wanted alerts to indicate when specific criteria were met so they could act immediately.
Starschema deployed two in-house products — Palette Insight and Palette Trust. Palette Insight enabled our client to gain deep insights for their Tableau utilization and triggered alerts. Palette Trust provided an easy way to manage alerts and notify users about the ongoing events.
With professional services assistance and Starschema’s products, the client now has the real-time data and control over Tableau Server they wanted. They know exactly how Tableau Server — and each dashboard — is performing. The solution enabled them to improve Tableau query load times by an order of magnitude and immediately solved 60% of Tableau dashboard performance-related issues.
They can also easily let their Tableau users know when there is an ongoing course of action.